Where Community Matters

FAQs

  • Q: Why is my deposit not showing up in my account?

    A1: Our general policy is to allow you to withdraw funds deposited in your account on the first business day after the day we receive your deposit.  Funds from electronic direct deposits will be available on the day we receive the deposit.  In some cases, we may delay your ability to withdraw funds beyond the first business day.  Then, the funds will generally be available by the second business day after the day of deposit.

    A2:  When a deposit is made after 3:00 pm it does not meet the cut off time for that day. Meaning it will get processed the next day.  For example, John Doe deposits $100 on Monday at 3:30 pm.  Since it was after the cut off time the deposit would not show up until Wednesday because it would get processed on Tuesday.  If a deposit was made on Friday after the cut off time the funds will not show up until Tuesday because no work is processed over the weekend.

  • Q: Why doesn't my online banking password work?

    A:  If your account is inactive for 30 days your password will not work.  You must call 641-435-4943 for a reset.  You will then have 24 hours to access your account with your temporary password before it expires.

  • Q: Why will my debit card not work?

     A:  There are multiple reasons your debit card may not be working.  If you recently received your card you must first withdrawal a minimum of $5.00 from an ATM machine using your PIN # to activate it.  If this is not done when you receive a debit card for the first time you will not be able to use your card for other purchases.  If your card is read as declined at a POS station there are a few things that may be wrong.  First would be your available balance is negative (note: if a deposited check has not cleared yet it is not available to use on a debit card).  Second, you may have reached your daily card limit.  You should call 641-435-4943 to receive more information about card limits.  Thirdly, if you are using your card outside of Iowa you card might get blocked to protect you from fraud.  When travelling outside of Iowa it is best to contact us to avoid having card issues when traveling. 

  • Q: Can I change my PIN #?

    A:  Yes, you may change your PIN #.  Please call 641-435-4943 to get directions on how to do so.

  • Q: Can I get a debit card for my savings account?

    A:  No, Debit cards are only available for checking accounts.

  • Q: My card is almost set to expire. How do I get a new one?

    A:   Approximately two weeks before the expiration date on your card, you will be mailed a new card automatically.